Navigate to Email Security > Virus Scanning Engines.To determine what engine failed to update, Open the MailEssentials Configuration GUI and follow the steps below:
This usually happens when the engine fails to update. If a failure occurs when an email is processed by the anti-spam modules, which are executed after successful checks by the anti-virus/trojan/content modules, the email is sent to the recipient as it has already been successfully verified for malicious content.Įmails that are found in the \GFI\MailEssentials\EmailSecurity\FailedMails are caused by one of the Email Security modules that has failed to process the messages. Why are these emails failing and how to process these emails? Informationīased on our documentation, GFI MailEssentials scans emails for spam, viruses, trojans, and other malware. If a failure occurs when an email is processed by the anti-virus/trojan/ content modules, the email is not delivered to the recipient as it may contain insecure content. Navigating to the stated folder directory you notice that there are a lot of files, some very old. You are receiving email notifications that there are a number of emails that failed to be processed by GFI MailEssentials.
